Book a call

Titan · support automation · early access

Your queue, minus the questions you've answered a thousand times.

Titan resolves the repetitive majority of your support volume, hands the rest to a person with everything already gathered, and refuses to guess at the things it shouldn't touch.

Every ticket ends one of 3 ways. There is no 4th.

Book a call See it handle a ticket
Outcomes per ticket: resolve, escalate, decline
3
Days from the call to live on your queue
7
Systems your team has to migrate off
0
Answers it invents when it isn't sure
0

The problem

A good month is a bad inbox.

Acquisition works, and the reward is four hundred people asking where their order is. The same eleven questions, all day, answered by someone you hired to handle the hard ones.

So support becomes the thing that caps how hard you can push growth, not because the answers are difficult, but because there are too many of them and they all arrive at once.

How it works

Three things it can do with a ticket. Only three.

Most of the anxiety about handing support to software comes from not knowing what it will do when it's unsure. So the behaviour is deliberately narrow, and you can read every decision after the fact.

Outcome 1

Resolve

It knows the answer, the answer is safe to give, and it can verify the details it needs. The customer is done in under a minute.

Outcome 2

Escalate

It can't finish the job, or the stakes are high. A person gets the ticket with the history, the order, and what's already been tried.

Outcome 3

Decline

Some questions shouldn't be answered by software at all. It says so plainly, routes to a human, and never fills the gap with a guess.

Never

Invent

There is no fourth outcome. If it cannot ground an answer in your own content, it does not produce one.

In practice

One of each, start to finish.

Illustrative exchanges showing the three outcomes. Read the third one first. It's the one that tells you the most.

Resolve No human involved

I ordered on the 3rd and the tracking hasn't moved in four days. Is it lost?

It isn’t. Order 4471 left the Leeds depot on the 4th and is sitting at the Manchester hub. That scan gap is normal for this carrier and usually clears within 48 hours.

If it still hasn't moved by Thursday I'll open a trace myself so you don't have to ask again. Want me to?

Yes please.

Done. I'll message you Thursday either way, whether it moved or not.

Closed in 40 seconds · order status verified before answering
Escalate Handed over with history

This is the third time I’ve asked about this. I want a refund and I want to speak to an actual person.

You've raised this twice before and neither time got you an answer. I'm not going to make you explain it a third time.

I'm passing this to Priya now, with your order, both previous conversations and the refund terms that apply to your purchase date. She'll have everything before she replies.

Escalated in 12 seconds · no repeated questions · full thread attached
Decline Refused, on purpose

Can I take this alongside my blood pressure medication?

I'm not going to answer that one. It's a question for a pharmacist or your GP rather than a support channel, and getting it wrong matters far too much.

What I can do is send you the full ingredient list to take to them, and flag this to our team in case you’d rather they call you. Would either help?

Declined · routed to a human · nothing guessed, nothing implied

These are illustrations of how Titan behaves, written to show the three outcomes rather than transcribed from a customer account. Real conversations are yours and never leave your workspace.

What you get

It fits around the way you already work.

Setup

We connect to the queue you already run, learn from the tickets you've already answered, and go live on a slice of your volume before it touches everything.

See it on your queue
  • Sits on what you already run. Nothing to rip out, nothing to migrate, no second subscription to carry.
  • Answers, not deflections. A ticket counts as handled when the customer got what they needed, not when it left the queue.
  • Thresholds you set. You decide how confident it has to be before it replies, and which topics it must never touch.
  • Every decision is auditable. What it answered, what it escalated, what it declined, and the reason for each.
  • Starts small. Live on one topic or one channel first. You widen it when the log convinces you, not before.

What we commit to

Five things we hold to.

Each is in the agreement, not just on the website. Ask us to point at the clause on the call, and ask to speak to someone already using it, which is part of the call rather than a favour you request.

Output in week one. Creative in your hands within seven days of the call. If we miss it, month one is on us.
A number on the first call. Not a follow-up deck three days later, not "it depends on scope". You leave knowing what it costs.
Every asset is yours. Yours to use, edit and keep, including work from a month you later cancel.
Month to month. Cancel in one email. No exit call to survive, no notice period to serve.
You talk to the builders. The people who write the software answer your messages. No account manager in between.

Questions

The ones you were going to ask anyway.

What happens the first time it gets something wrong?

You see it in the log, with the reasoning and the source it drew from, and you tighten the threshold or the topic rule that let it through. That's the loop. Any vendor claiming it won't happen is either not live yet or not looking.

Does it replace what I already use?

No. It runs on top of your existing queue. Nothing to migrate, no data export, no retraining your team on a new interface.

Will customers know they're talking to software?

Yes, and it says so. Pretending otherwise fails the moment it escalates, and a customer who feels tricked is more expensive than the ticket you saved.

What stops it answering something sensitive?

A topic list you control, set before it goes live. Medical, legal, account changes and anything you name are hard blocks. It isn't a judgement call it makes in the moment.

Early access

Bring your ugliest ten tickets to the call.

We'd rather show you how it handles the queue you actually have than the one that makes us look good. Twenty minutes, and you leave with a number.

Book a call